> ## Documentation Index
> Fetch the complete documentation index at: https://tryagentai.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Policies and routing

> How policy keeps routing out of agent code.

# Policies And Routing

Policies let product code name the decision point while operations owns how it is handled.

Your agent passes a stable policy key such as `orders.auth_doc`. TryAgent resolves that key inside the workspace attached to your `ain_live_...` bearer token. The agent does not send a tenant ID or reviewer list.

A policy controls:

* Review queue.
* Eligible reviewers.
* Slack and email notifications.
* SLA and timeout choice.
* Policy version recorded on each escalation.

Changing a policy affects new escalations. Existing escalations keep the version they were created with.

See the [quickstart](/quickstart) for the complete SDK call that uses a policy key.