> ## Documentation Index
> Fetch the complete documentation index at: https://tryagentai.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Create an escalation policy

> Define routing for one agent decision point.

# Create An Escalation Policy

Create one policy for each repeatable decision point in an agent workflow. Use a stable key that reads like product code, for example `orders.auth_doc`.

## Recommended shape

* Key: `orders.auth_doc`
* Name: `Order authorization document review`
* Queue: the team that owns the decision.
* Reviewers: the users or roles allowed to decide.
* Notifications: Slack channel, Slack DM, or email targets.
* SLA: how long the reviewer has before timeout.
* Default choice: the choice applied when the SLA expires.

Once the policy exists, agents can create escalations with an API key:

See the [quickstart](/quickstart) for the complete SDK call and signed resume callback.

Keep reviewer and notification rules in the policy instead of hard-coding them in the agent.