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Policies And Routing

Policies let product code name the decision point while operations owns how it is handled. Your agent passes a stable policy key such as orders.auth_doc. TryAgent resolves that key inside the workspace attached to your ain_live_... bearer token. The agent does not send a tenant ID or reviewer list. A policy controls:
  • Review queue.
  • Eligible reviewers.
  • Slack and email notifications.
  • SLA and timeout choice.
  • Policy version recorded on each escalation.
Changing a policy affects new escalations. Existing escalations keep the version they were created with. See the quickstart for the complete SDK call that uses a policy key.